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Terms & Conditions

Last Updated: February 18, 2026

Effective Date: February 18, 2026

1. Definitions

For purposes of these Terms and Conditions:

2. Acceptance of Terms

By accessing our website, inquiring about our services, or enrolling in any program, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services or website.

This agreement is formed when you:

You must be at least 18 years of age to enter into this agreement. If enrolling a resident, you must have legal authority to make decisions on their behalf.

3. Service Description

rachaoes provides the following senior care programs:

Services are provided at our coastal property in Hua Hin, Thailand. All programs are subject to availability and resident suitability assessment.

We reserve the right to modify program offerings, schedules, and activities based on operational needs, weather conditions, or unforeseen circumstances.

4. User Responsibilities

4.1 Accurate Information

You agree to provide accurate, complete, and current information regarding:

4.2 Family Conduct

During visits to our property, families agree to:

4.3 Prohibited Activities

The following activities are prohibited:

5. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of rachaoes and protected by Thai and international copyright laws.

You are granted a limited, non-exclusive license to:

You may not:

6. Payment Terms

6.1 Pricing and Fees

Prices are in Thai Baht (THB) and subject to change with 30 days advance notice to enrolled families.

6.2 Payment Methods

We accept payment via bank transfer, cash, or credit card (subject to processing fees). Payments are due on the first day of each month for that month's services.

6.3 Refund Policy

For monthly programs, refunds are prorated based on unused days if notice is provided at least 14 days before the next billing cycle. No refunds are provided for voluntary absence or temporary family arrangements.

Personalized Long-Term Care Plans require 30 days notice for cancellation with prorated refund calculation.

7. Service-Specific Terms

7.1 Residence Programs

Full-time residence includes private room, three daily meals, access to grounds, and staff presence. Additional services such as specialized dietary preparation or external outings may incur extra charges.

7.2 Weekend Companionship

Program participation is flexible with no attendance requirements. Activities are scheduled Saturday and Sunday with holiday events announced monthly. Transportation to and from the property is the family's responsibility.

7.3 Long-Term Care Plans

Care plans are developed collaboratively with monthly review meetings. Named companions are assigned based on compatibility and availability. Plans are designed for minimum six-month commitments.

8. Disclaimers

Services are provided "as is" without warranties of any kind, express or implied. While we maintain trained staff and appropriate safety measures, we cannot guarantee specific outcomes or results from our programs.

rachaoes is not a medical facility. We do not provide medical treatment, diagnosis, or licensed nursing care. Families are responsible for arranging appropriate medical care for residents as needed.

Information on our website is for general guidance only and should not be considered professional advice regarding health, legal, or financial matters.

9. Limitation of Liability

To the maximum extent permitted by Thai law, rachaoes's liability is limited to the amount paid for services in the three months preceding the claim.

We are not liable for:

10. Indemnification

You agree to indemnify and hold rachaoes harmless from claims, damages, or expenses arising from:

11. Termination

11.1 Termination by Family

Families may terminate services with appropriate notice:

11.2 Termination by rachaoes

We reserve the right to terminate services if:

We will provide 30 days notice for termination except in cases of immediate safety concern.

11.3 Effects of Termination

Upon termination, all outstanding payments become immediately due. Personal belongings must be collected within 7 days. Care records will be provided to designated family members or transferred to new care providers as directed.

12. Dispute Resolution

12.1 Governing Law

These Terms and Conditions are governed by the laws of Thailand. Any disputes will be resolved in accordance with Thai law and under the jurisdiction of courts in Prachuap Khiri Khan, Thailand.

12.2 Informal Resolution

Before pursuing formal action, parties agree to attempt informal resolution through direct discussion with rachaoes management. We encourage families to communicate concerns promptly.

13. General Provisions

13.1 Entire Agreement

These Terms and Conditions, along with signed enrollment documents and our Privacy Policy, constitute the entire agreement between you and rachaoes.

13.2 Severability

If any provision is found invalid or unenforceable, the remaining provisions continue in full force and effect.

13.3 Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

13.4 Assignment

You may not assign or transfer your rights under this agreement without written consent. rachaoes may assign this agreement to a successor organization.

13.5 Notice Procedures

Official notices should be sent to:

14. Changes to Terms

We may update these Terms and Conditions periodically. Significant changes will be communicated via email to enrolled families at least 30 days before taking effect. Continued use of services after changes take effect constitutes acceptance of the revised terms.

15. Contact Information

For questions about these Terms and Conditions, contact us: